Mississippi State Parks – Reservation System Upgrade FAQ

Mississippi State Parks – Reservation System Upgrade FAQ

We are upgrading our reservation system! Here’s what you need to know:

Can I still make, change, or cancel reservations?

• Until March 3, 2025: You can make, change, or cancel reservations as usual.
• Between March 4 – March 31, 2025: You will NOT be able to make, change, or cancel any reservations for dates after April 1, 2025.
• Starting April 1, 2025: You can make, change, or cancel reservations again.

What happens to my reservation if I already booked for April 1, 2025, or later?

• Your reservation will move to the upgraded system automatically.
• If you need to change or cancel it after April 1, 2025, you must call 1-800-GO-PARKS for assistance.

How will refunds work if I cancel my future reservation?

• If your reservation was moved into the upgraded system, refunds will be sent by check from Mississippi State Parks.

What personal information is moving to the upgraded system?

• Your name, email, and phone number (if you had one on file).
• If you didn’t have a phone number on file, a default number will be used.

Will my online account move to the upgraded system?

• No. You will need to create a new account when the upgraded system launches on March 25, 2025.
• Use the same email address from your old reservations to link your bookings.

What if I don’t have access to the email I used before?

• Call 1-800-GO-PARKS for help. They can update your email so you can access your reservation online.

Is my personal information safe during this upgrade?

• Yes! The migration is happening in a secure system, and your data will not be shared with third parties.

Can park staff still look up old reservations?

• Yes! Park staff can still access past reservations for customer support.